During the COVID-19 Emergency the office remains closed to visitors except by appointment

Please, whenever possible,
contact us by email using the appropriate address on our main contact page




Mon: 8:30am – 5:00pm

Tue:   8:30am – 5:00pm

Wed: 8:30am – 5:00pm

Thu:   8:30am – 5:00pm

Fri:     8:30am – 2:00pm


Annual Charge - 2020 / 2021 

Having reviewed the situation regarding those residents who did not set up a new Direct Debit for the Yearly Payment, we are pleased to give everyone who still wishes to pay this way a further opportunity to complete a new Direct Debit Mandate as per the instructions in the original invoices that were sent out prior to The Trust offering the Covid-19 Emergency Relief and the three month payment break.

Any resident who still wishes to pay by Direct Debit is asked to:


  • Make a payment of £30.00 towards the balance owed via online banking (The Trust's account details can be found on any invoice you have previously received and on the payment request letter that was sent out yesterday).  Please ensure you state your Property Reference so that we can allocate the payment to the correct account.

    or, if you do not bank online


  • Contact us on 01778 423062 during our normal office hours to make a payment of £30 over the telephone using a Debit or Credit Card.  Please be patient; we have a single phone line and only one card payment device.


Once you've done this, the outstanding balance will then be taken over six equal payments with the first payment being collected on 1st September 2020 and the final payment on 1st February 2021.  

The absolute cut off date for us to receive further DD applications is now
5th August 2020,  but signing up for Direct Debiting now will help us, just as we are trying to help you.

Some residents who previously paid by Direct Debit (using Harlands)
contacted the office today (21 July) and paid in full over the phone.   

If you did this and would rather have set up a Direct Debit, then please ring The Trust office again and we will be happy to discuss a partial refund and setting up a new Direct Debit so that you are in the same position as anyone who did not make contact with us.

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